RETURN, REFUNDS & CANCELLATION
RETURN: Tribe Fiction will replace any product if the customer receives a defective product or if the size of the product is incorrect. Customers should contact us via email (firstname.lastname@example.org) or telephone within 48 hours of the product being received failing which no return will be accepted.
REFUNDS: Tribe Fiction will refund the customer only in the unlikely case of the product being out of stock. Any issues with product defects or incorrect size will be handled as a product return.
CANCELLATION: Tribe Fiction will cancel an order only if the product/s have not been shipped to the customer and a refund will be made to the customer.
REFUND MODE AND DURATION:
If the payment was made by Credit Card or Net-Banking, we can reverse credit to the Credit Card or credit your Net-Banking account.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
Refund Method Refund Receipt Time
Bank Transfer/NEFT 20 Business Days
Debit Card 20 Business Days
Credit Card 20 Business Days
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.